Lace Replacement

Is the lace on your wig damaged, thinning, or balding? Don’t throw your whole wig away! Book a “Lace Replacement” service and we’ll replace your lace, wash and condition, restyle and have your wig looking BRAND NEW! *This service does not include lace (closure or frontal). You must purchase new lace from Baibe Official, or provide your own lace.

Lace Replacement Service includes:

• Complete replacement of closure or frontal + Wig Laundry
• Service does not include the Lace. You must add it on, or, send in your own.

+ ADD Full Customization, and Styling aka Ready-to-Wear Service includes:

• Bleached Knots
• Hairline Customization (plucking, baby hair, etc.)
• Style of your choice

Hair Selection and Guidelines
If you wish to use Baibe Official Extensions simply add all hair specs to your cart with this
service. If you wish to use hair from an outside source, please fully read and follow the
hair and shipping guidelines below.
• The replacement lace must be the SAME size as the current lace size. Ex. 5x5
Closure wigs can only be replaced with a 5x5 lace closure.
• Wigs must be GENTLY used, detangled, and free of any excess dirt or debris.

Shipping Information

We will provide your shipping label via email within 24 business hours of your wig service purchase.

• Please ship your CLEAN, THREAD FREE, UN-CUT, LABELED bundles using the shipping label that we will provide by email within 24 hours of purchase.
• Add a note with your package specifying your full name and order # (you will
receive a confirmation email with your order # after you complete your purchase.)
• Using the provided shipping label is MANDATORY. After shipping your hair, please
email us at contact@thebaibeexperience.com, Subject: Order #: — Wig Service,
with your Name, Order #, and Tracking #. We are NOT responsible
for the loss of items during shipment.
• Shipping fees at checkout cover both the shipment to us and your completed wig return. Please make sure the address inputted at checkout is the delivery return address.

Processing, Turnaround Time, and Delivery
5-7 Business Days refers to your shipping window — Processing time begins on the next day your hair arrives in the mail. Your order will ship within your shipping window and delivery ETA will be provided by the shipping carrier.

Example:
TBE Wig Service purchased on 1/1
Hair arrives on 1/7
1/8 = DAY 1 of processing time
1/12-1/16 - SHIPPING WINDOW (1/14-1/15 = weekend)